Ever wonder how we get your resin supplies ready to ship to you? Here’s a sneak peek as to what goes on in the Resin Obsession office.
We do our best fill and ship orders the same day they are received. They come in by computer or by phone. Every order gets a packing slip.
We weigh every order on a postal scale. We do our best to make sure your postage charges are appropriate. If you are overcharged for some reason for postage, we do refund the overage. By the way, that is my kids’ artwork next to the resin mold — and it’s not for sale 🙂
We check the packing slip again and make sure we have your order correct. In addition to your items and a packing slip, we include a little more information about us and where you can find information about resin jewelry making, resin tutorials, and resin project techniques.
Orders with just a few items, or not heavy items ship in a heavy duty vinyl bag. All domestic packages ship with a package tracking number, as do many of our international orders. (And the address and full tracking numbers are visible on every package — I didn’t want to share anyone’s personal information in this post.) Customers get a copy of this tracking number when their item ships.
For more delicate items, they may get shipped in a smaller padded envelope. We also try to include useful information about how to use your items you have purchased.
Of course if your purchase is large enough or heavy enough, it will have to ship in a box. We try to recycle boxes whenever possible while also trying to use the appropriate sized box to keep shipping prices down.
Once your order is in the box, we add in enough packing materials (styrofoam, air pockets, paper) to make sure your items don’t rattle around in transit. We recycle our packing materials too.
Boxes are finished with the label on the outside and any appropriate handling messages that USPS or UPS needs to be aware of. With this box shown here, we have labels pointing to which way is up (so nothing leaks) and since the contents also contained an aerosol product, it has an ORM-D sticker, which lets the carrier know that it can’t travel by air (for safety reasons).
At this point, it is handed off to appropriate carrier for speedy travels to you!