Shipping Policy

U.S. customer shipping options:

  • Postal mail:

  • *First class postal mail – 3 to 5 day delivery – $3.99
  • *Priority mail – 2 to 3 day delivery – $7.00 and up – depending on weight and destination
  • *Parcel select mail – 2 to 16 day delivery (continental) or 42 day delivery (outside mainland U.S.) – $7.00 and up depending on weight and destination

UPS:

  • *UPS ground (continental U.S. only) – 1 to 6 day delivery.  UPS deliveries also require a street address for delivery, not a post office box. – $9.00 and up depending on weight and destination

Customers will be given an estimated delivery date at checkout.  Delivery times are estimates and are not guaranteed. Please note these delivery times also increase during the November/December holidays and times of inclement weather.

 

Customers outside the USA:

Canada:

Postal mail:

  • *First class mail limited tracking – 4 to 12 days – starts at $3.50 for the first four ounces, increases by $1.50 per additional four ounces.  Package is scanned while in the U.S. and when it gets to the destination country. No additional tracking will occur.
  • *First class mail (includes full tracking and delivery confirmation) – 4 to 12 days – starts at $6.60 for the first four ounces, then increases by $2.00 per additional four ounces.  Package is scanned several times in the U.S. and the destination country, including a final destination scan.
  • *Priority mail – 10 days – starts at $25 for the first pound.  Package is scanned several times in the U.S. and the destination country, including a final destination scan.
  • *Priority mail express – 3 to 5 days – starts at $40 for the first pound.  Package is scanned several times in the U.S. and the destination country, including a final destination scan.

 

UPS:

  • *UPS standard – 3 to 10 days – starts at $30 for the first pound.  Package is scanned several times in the U.S. and the destination country, including a final destination scan.

For Canadian customers, orders delivered via the postal service generally escape taxes and fees, however, this is not the case with orders delivered by UPS standard.  For an estimate of the fees imposed for UPS standard delivery to Canada, please click here.

Rest of the world:

Postal mail:

  • *First class mail limited tracking – 4 to 12 days  (see eligible countries below) – starts at $4.50 for the first four ounces depending on destination country.  Prices increase $2.50 per additional four ounces.  Package is scanned while in the U.S. and when it gets to the destination country when no additional tracking will occur.
  • *First class mail worldwide no tracking – 10 to 45 days – starts at $7.70 for the first four ounces, increases by $2.50 per additional four ounces.  Package will not have any scanned tracking events once it leaves the United States.  Only first class mail shipping option given to customers in countries not shown on the list below.
  • *First class mail (includes full tracking) – 4 to 12 days  (see eligible countries below) – starts at $7.10 for the first four ounces depending on the destination country.  Price increases $2.50 per additional four ounces.  Package is scanned several times in the U.S. and the destination country, including a final destination scan.
  • *Priority mail – 10 days – starts at $30 for the first pound depending on destination country
  • *Priority mail express – 3 to 5 days  – starts at $45 for the first pound depending on the destination country

Customers will be given an estimated delivery date at checkout.  Please allow up to 72 hours for international package tracking numbers to update when checking the status of your package.

These countries are eligible for first class mail shipping with limited or full tracking.
AustraliaGreat BritainNetherlands
BelgiumHungaryNew Zealand
BrazilNorthern IrelandNorway
CanadaIsraelPortugal
CroatiaItalySingapore
DennmarkJapanSpain
EstoniaLatviaSweden
FinlandLithuaniaTurkey
FranceLuxembourg
GermanyMalaysia
GibraltarMalta

 

Countries not listed here do not have first class mail with tracking available as a delivery option.

Delivery times are estimates and are not guaranteed. Please note these delivery times also increase during the November/December holidays and times of inclement weather.

Resin Obsession customers are responsible for the duty taxes they may incur from orders being shipped into their country.  Note:  If you are expecting your package to arrive and it is taking a long time, please check with your local postal service to see if your package is being held for taxes due.  This duty tax calculator may be helpful in determining taxes due on your order.

Click here for a more detailed explanation of our shipping methods and policies.

What else should you know?

Packages ship from Resin Obsession, LLC within two business days of receiving your order, unless you are notified otherwise. If we have to back order items, it will be noted on your packing slip along with an expected ship date.

We package your order carefully so that it gets to you in tip top condition. See how we package and ship your orders to you.

Packages ship via the delivery service of your choice when possible. Charges are determined by the carrier based upon the weight of your package, delivery address and desired delivery time. Tracking numbers, if available, will be forwarded when a shipping label is generated. For orders that qualify for free standard shipping, Resin Obsession chooses the delivery carrier.

Once packages leave our office, we have little control over them.  While we can sometimes help you locate your package, we have no additional information other than searching for the package’s current status with the tracking number on the carrier’s website.

By making a purchase on Resin Obsession that requires shipment to you, you agree to help Resin Obsession and/or the package carrier service in the event that your package becomes lost and/or arrives damaged.  You also agree to provide statements to us to process an insurance claim on your package if necessary.

All of our items can ship worldwide with the exception of certain resin, glue and aerosol products.  Products with shipping restrictions are noted within the product description.  These items can ship only via UPS ground and/or USPS parcel select to the United States and U.S. territories or UPS standard to certain areas of Canada.  Please note, non continental U.S. deliveries via the postal service parcel select for restricted shipping items may take up to six weeks for delivery.  If one of these products is in your cart at checkout you will receive a message that if you are an international customer, you will not be able to complete your purchase until you remove the item from your cart.

Resin Obsession reserves the right to recover any charges associated with a customer’s unwillingness to accept their order.

Delivery addresses on domestic orders are verified via UPS or the postal service before we ship an order to you.  If your address cannot be verified, your order will be held while we contact you for additional information.  In the case of lost and/or incorrectly addressed packages, domestic packages will need to be returned to us or a period of longer than 21 days from shipment will need to have passed in order for us to process a refund or send a replacement order at our discretion.  If a lost/undeliverable package is due to an addressing error related to customer provided information, we reserve the right to charge to reship the order.

In the case of lost and/or incorrectly addressed international orders, these packages will need to be returned to us or a period of longer than 45 days from shipment (for packages with tracking) or 60 days from shipment (for packages without tracking) will need to have passed in order for us to process a refund or send a replacement order at our discretion.  In order for us to process a lost package claim, you will need to provide a statement to us with details necessary to process an insurance claim on your package.

If a lost/undeliverable package is due to an addressing error related to customer provided information, we reserve the right to charge to reship the order.  We do not provide refunds or replacements of international orders when package tracking status shows the order is in the possession of the delivery country’s customs office or if the customer refuses delivery and the package is seized by customs.  Customers will need to contact their customs office to inquire about the package and pay any necessary duty taxes.

We reserve the right to decline shipment to certain countries should we determine your order may not be able to be delivered to you.

Updated December 1, 2017.